Information We Collect
Contraband Bayou Tree collects information you provide directly when you request a quote, contact us by phone, email, or through our website forms. This may include your name, phone number, email address, property address, and details about the tree services you need.
We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. We use Google Analytics and Microsoft Clarity to understand how visitors interact with our site.
How We Use Your Information
We use the information we collect to:
- Respond to your service inquiries and provide estimates
- Schedule and perform tree services
- Communicate with you about your service requests
- Improve our website and services
- Send follow-up communications related to services you requested
Information Sharing
We work with one contractor who serves Lake Charles and handles every request from this site. When you call or send a request, only that contractor receives your details (name, phone number, email and address), so they can contact you about your project. No other contractor sees your information, and if that contractor cannot take the job, your request is not passed to anyone else. That contractor may pay us a fee for the referral, and we do not sell your information to anyone else.
We may also share your information in the following circumstances:
- With service providers who assist us in operating our website and conducting business, provided they agree to keep your information confidential
- When required by law or to comply with legal processes
- To protect our rights, property, or safety, or that of our customers and the public
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us. We will respond to your request within a reasonable timeframe.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this privacy policy or how we handle your information, please contact us:
- Email: contact@contrabandbayoutree.com
- Phone: (337) 548-2811