Acceptance of Terms
By accessing and using the Contraband Bayou Tree website or engaging our services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.
Services
Contraband Bayou Tree provides professional tree care services including tree removal, tree trimming, stump grinding, emergency tree service, storm damage cleanup, and lot clearing throughout Lake Charles, LA and Calcasieu Parish. All work is performed by licensed and insured professionals.
Service availability may vary based on weather conditions, scheduling, and the specific requirements of each job. We reserve the right to decline any service request at our discretion.
Estimates and Pricing
Contraband Bayou Tree provides free estimates for all services. Estimates are based on the information available at the time of assessment and are subject to change if site conditions differ from what was initially observed.
Final pricing may be adjusted if additional work is required beyond the original scope, hidden conditions are discovered during the job, or the customer requests changes to the agreed-upon work. Any changes to pricing will be communicated and approved before additional work is performed.
Customer Responsibilities
Customers are responsible for:
- Providing accurate information about the work location and service needs
- Ensuring clear access to the work area for our crews and equipment
- Disclosing any known hazards, underground utilities, or property boundaries
- Obtaining any necessary permits or homeowners association approvals
- Informing us of any relevant property restrictions or easements
Liability
Contraband Bayou Tree is licensed and insured. We carry comprehensive general liability insurance and workers' compensation coverage. While we take every precaution to perform work safely and professionally, we are not liable for:
- Pre-existing damage to property not caused by our work
- Damage resulting from undisclosed hazards or conditions
- Natural events or weather-related damage occurring after service completion
- Consequential or indirect damages arising from our services
Payment Terms
Payment terms are agreed upon before work begins. We accept various forms of payment and will provide an invoice upon completion of services. Outstanding balances are due according to the terms specified in your service agreement.
Cancellation Policy
Customers may cancel scheduled services with reasonable advance notice. Cancellations made after crews have been dispatched may be subject to a trip charge. Emergency services are non-cancellable once work has commenced.
Website Use
The content on this website is provided for general informational purposes. While we strive to keep information accurate and up to date, we make no warranties about the completeness, reliability, or accuracy of the information on this site.
Changes to Terms
Contraband Bayou Tree reserves the right to modify these terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes constitutes acceptance of the updated terms.
Contact
If you have questions about these terms of service, please contact us:
- Email: contact@contrabandbayoutree.com
- Phone: (337) 548-2811